Returning Merchandise -
Items can be returned within 14 days of placing the order. If you’re outside of this period, we have the right to refuse a refund.
Return to:
FAO Online Shop Returns
Tiny Rebel Brewery
Wern Industrial Estate,
Newport,
NP10 9FQ
Please include your name, order number, the reason for your returning and the action required (i.e. refund, exchange).
After the items have been checked, a member of the team will get back to you with an update. Please Note: If the item is found to be in a poor condition, we have the right to refuse a refund or exchange.
If an exchange is required, the item must be in the original condition and unworn. Items can be exchanged for other sizes or items to the same original value. If there is a price difference, a refund will be processed and you’ll be required to place another order. Sizes are subject to availability at the time the return is received.
Please Note: The cost of returning items isn’t covered by us, unless the item was received in poor condition and photographic evidence has been provided through a ticket.
A refund will be processed within 3 days of receiving the item and the credit will reach your account within 5-10 working days. Shipping costs can’t be refunded if the delivery was successful.
Returning Beer -
We don't offer refunds on our beer.
If the box arrives damaged or if there's something wrong with the liquid itself, we can investigate this issue for you. Make sure to take lots of photos and write down all the information you can find - including what's on the bottom of the can in terms of a timestamp.
From there, we'll be able to get to the bottom of it for you.
Please email us at shop@tinyrebel.co.uk.