After an order is placed, we aim to pick and pack the order within 2-4 working days. During our busiest periods this may extend to 5-7 working days.

You will get an email after placing your order, this will give you your order number in case you need to contact us.

You will also get an email when your order is being picked and packed. When you receive this, your order should be picked either that day or the next. After this, our couriers will collect your order and your parcels will be on their way to you. 

You should also get a notification from our courier (DPD), letting you know that they have collected it and they may also provide you with a time slot in which the delivery will take place. (This will likely be in another email, after the parcel has reached the couriers local depot). 

Normal shipping times after the courier has collected is 1-2 working days.