Here’s how our orders work.
When you put your order in, you should receive a confirmation email. And then over the next 2-4 working days (6-8 working days during our busy periods) we’ll process, pick and pack your order and get it collected by DPD. DPD then takes your order to your local depot and emails you to tell you they’re doing so. Finally, on the morning of the delivery you’ll get a DPD message letting you know your delivery timeslot.
If you haven’t received any of the emails mentioned above, something might have gone wrong. Send us an email to help@tinyrebel.co.uk with your order number and we’ll try to sort it.
And if the email with your order number was the one you didn’t get, make sure you send us your email address and the delivery postcode to help us find it.
If you’ve received all of the above emails from our courier but your order still hasn’t arrived, please contact the courier first. If they can’t help you, drop us an email and we’ll try to help.
We’ll try and get back to you within 24 hours on all delivery questions.